{"id":2549,"date":"2021-06-21T09:59:00","date_gmt":"2021-06-21T09:59:00","guid":{"rendered":"https:\/\/veneto.arriva.it\/reclami-segnalazioni\/"},"modified":"2026-08-25T08:36:51","modified_gmt":"2026-08-25T08:36:51","slug":"reclami-segnalazioni","status":"publish","type":"page","link":"https:\/\/www.arrivaveneto.it\/en\/reclami-segnalazioni\/","title":{"rendered":"Reclami"},"content":{"rendered":"\n<div class=\"wp-block-cover is-light\" style=\"min-height:300px\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\"><\/span><img decoding=\"async\" loading=\"lazy\" width=\"2000\" height=\"583\" class=\"wp-block-cover__image-background wp-image-1675\" src=\"https:\/\/arriva.it\/app\/uploads\/sites\/2\/2022\/03\/contatti.jpeg\" data-object-fit=\"cover\" srcset=\"https:\/\/arriva.it\/app\/uploads\/sites\/2\/2022\/03\/contatti.jpeg 2000w, https:\/\/arriva.it\/app\/uploads\/sites\/2\/2022\/03\/contatti-300x87.jpeg 300w, https:\/\/arriva.it\/app\/uploads\/sites\/2\/2022\/03\/contatti-1024x298.jpeg 1024w, https:\/\/arriva.it\/app\/uploads\/sites\/2\/2022\/03\/contatti-768x224.jpeg 768w, https:\/\/arriva.it\/app\/uploads\/sites\/2\/2022\/03\/contatti-540x157.jpeg 540w, https:\/\/arriva.it\/app\/uploads\/sites\/2\/2022\/03\/contatti-1536x448.jpeg 1536w, https:\/\/arriva.it\/app\/uploads\/sites\/2\/2022\/03\/contatti-143x42.jpeg 143w, https:\/\/arriva.it\/app\/uploads\/sites\/2\/2022\/03\/contatti-103x30.jpeg 103w, https:\/\/arriva.it\/app\/uploads\/sites\/2\/2022\/03\/contatti-137x40.jpeg 137w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" \/><div class=\"wp-block-cover__inner-container\">\n<p class=\"has-text-align-center has-white-color has-text-color has-large-font-size\">Claims<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-container  ktk-block-container\"><div class=\"ktk-block-container__content ktk-block-container__content--bg-none\">\n<div class=\"wp-block-ktk-fixed-layout  ktk-block-fixed-layout ktk-block-fixed-layout--first-column-width6\">\n<div class=\"wp-block-ktk-fixed-layout-column  ktk-block-fixed-layout__column ktk-block-fixed-layout__column--left\"><div class=\"single-image-block \">\n            <img width=\"540\" height=\"157\" src=\"https:\/\/arriva.it\/app\/uploads\/sites\/2\/2022\/03\/assistenza-540x157.jpeg\" class=\"single-image-block__image\" alt=\"\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/arriva.it\/app\/uploads\/sites\/2\/2022\/03\/assistenza-540x157.jpeg 540w, https:\/\/arriva.it\/app\/uploads\/sites\/2\/2022\/03\/assistenza-300x87.jpeg 300w, https:\/\/arriva.it\/app\/uploads\/sites\/2\/2022\/03\/assistenza-1024x298.jpeg 1024w, https:\/\/arriva.it\/app\/uploads\/sites\/2\/2022\/03\/assistenza-768x224.jpeg 768w, https:\/\/arriva.it\/app\/uploads\/sites\/2\/2022\/03\/assistenza-1536x448.jpeg 1536w, https:\/\/arriva.it\/app\/uploads\/sites\/2\/2022\/03\/assistenza-143x42.jpeg 143w, https:\/\/arriva.it\/app\/uploads\/sites\/2\/2022\/03\/assistenza-103x30.jpeg 103w, https:\/\/arriva.it\/app\/uploads\/sites\/2\/2022\/03\/assistenza-137x40.jpeg 137w, https:\/\/arriva.it\/app\/uploads\/sites\/2\/2022\/03\/assistenza.jpeg 2000w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/>    <\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-ktk-fixed-layout-column  ktk-block-fixed-layout__column ktk-block-fixed-layout__column--right\">\n<div class=\"wp-block-acf-ktk-simple-text simple-text-block\">\n                    <div class=\"simple-text-block__text\">\n        <p>Among the most important objectives of Arriva Veneto, the listening function occupies a prominent place through the management of customer reports which integrates and enriches the detection of the level of customer satisfaction.<\/p>\n<p>By entering clear and complete data, you will help us understand your report better and respond faster!<\/p>\n<p>All data marked with an asterisk (*) are required.<\/p>\n    <\/div>\n        <\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-container  ktk-block-container\"><div class=\"ktk-block-container__content ktk-block-container__content--bg-none\">\n<div class=\"wp-block-ktk-card-wrapper  ktk-block-card-wrapper ktk-block-card-wrapper--bg-athens-gray card\">\n<h2 class=\"wp-block-heading\">Write us<\/h2>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f6137-o1\" lang=\"it-IT\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/2549#wpcf7-f6137-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"6137\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.8.7\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"it_IT\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f6137-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<div class=\"richiesta-viaggio-form\">\n\t<div class=\"cf7-row\">\n\t\t<div class=\"cf7-column\">\n\t\t\t<p><label> Name <span class=\"required\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nome\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nome\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"cf7-column\">\n\t\t\t<p><label> Surname <span class=\"required\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"cognome\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"cognome\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"cf7-row\">\n\t\t<div class=\"cf7-column\">\n\t\t\t<p><label>City <span class=\"required\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"citta\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"citta\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"cf7-column\">\n\t\t\t<p><label> Postal Code <span class=\"required\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"cap\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"cap\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"cf7-row\">\n\t\t<div class=\"cf7-column\">\n\t\t\t<p><label> District <span class=\"required\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"provincia\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"provincia\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"cf7-column\">\n\t\t\t<p><label>Email address <span class=\"required\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"cf7-row\">\n\t\t<div class=\"cf7-column\">\n\t\t\t<p><label>Phone number<span class=\"required\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telefono\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"cf7-column\">\n\t\t\t<p><label>Complaint type<span class=\"required\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"reclamo\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"reclamo\"><option value=\"\"><\/option><option value=\"Timetable\">Timetable<\/option><option value=\"Personal\">Personal<\/option><option value=\"Service\">Service<\/option><option value=\"Other\">Other<\/option><\/select><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"cf7-row\">\n\t\t<div class=\"cf7-column\">\n\t\t\t<p><label>Event date<span class=\"required\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"dataevento\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"dataevento\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"cf7-column\">\n\t\t\t<p><label>Departure location<span class=\"required\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"salita\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"salita\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"cf7-row\">\n\t\t<div class=\"cf7-column\">\n\t\t\t<p><label>Departure Time<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"orario-partenza\"><input type=\"time\" name=\"orario-partenza\" class=\"wpcf7-form-control wpcf7-time wpcf7-validates-as-required form-control\" value=\"\" aria-required=\"true\" aria-invalid=\"false\" required=\"required\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"cf7-column\">\n\t\t\t<p><label>Arrival location<span class=\"required\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"discesa\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"discesa\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"cf7-row cf7-row-full\">\n\t\t<div class=\"cf7-column\">\n\t\t\t<p><label> Line\/Path <span class=\"required\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"linea\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"linea\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"cf7-row cf7-row-full\">\n\t\t<div class=\"cf7-column\">\n\t\t\t<p><label> Description <span class=\"required\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Descrizione\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Descrizione\"><\/textarea><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<p class=\"campi-obbligatori\"><br \/>\n<span class=\"required\">*<\/span> Required fields\n\t<\/p>\n\t<div class=\"privacy-field\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"privacy-consent\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" 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